October 28, 2021

Survival Blog

This is Survival News Blog

Healthcare Account Call Center, Mock Calls, What Newbies Should Know



Here’s what call center newbies should know about call center healthcare account, the healthcare system in the US, the common calls and inquiries, and survival tips on how to pass this complex account.
#callcenter #healthcare #bpo #healthcareaccount #healthcarecallcenter #customerservice

00:00 What you’ll learn
00:18 What is healthcare?
02:47 Healthcare mock call 1
06:14 Healthcare mock call 2
10:47 Healthcare mock call 3
13:54 Prescription process
14:59 Healthcare mock call 4
19:17 Healthcare info and survival guide

Source